{
  "$schema": "https://aigovernanceengineer.com/schemas/agent-register-entry.v1.json",
  "id": "csa-01",
  "version": "2026-09-18",
  "owner": "team-support-platform",
  "scope": [
    "orders:read",
    "refunds:read",
    "refunds:create"
  ],
  "expiry": "2026-12-17",
  "name": "Customer-service agent",
  "purpose": "Answers order questions and issues small refunds within policy.",
  "base_models": [
    "vendor-llm-large-2026-07"
  ],
  "workload_identity": {
    "type": "spiffe",
    "identifier": "spiffe://example.org/agents/csa-01",
    "issuer": "platform-identity",
    "credential_ttl_seconds": 900
  },
  "tools": [
    {
      "name": "orders-api",
      "operations": [
        "get_order",
        "list_orders"
      ],
      "requires_approval": false
    },
    {
      "name": "refunds-api",
      "operations": [
        "create_refund"
      ],
      "requires_approval": false,
      "limits": "Up to 50 EUR per refund, business hours only (policy card pc-refunds-v3)."
    }
  ],
  "data_access": [
    {
      "domain": "orders",
      "classification": "confidential",
      "access": "read"
    }
  ],
  "delegation": {
    "can_spawn_agents": false
  },
  "autonomy_level": "act_and_report",
  "human_oversight": {
    "mode": "human_on_the_loop",
    "approval_required_for": [
      "refunds above 50 EUR",
      "account changes"
    ],
    "overseer_role": "support-team-leads"
  },
  "spend_limit": {
    "currency": "EUR",
    "amount": 500,
    "period": "per_day"
  },
  "kill_switch": {
    "mechanism": "Revoke the SPIFFE identity and drain the task queue.",
    "owner": "platform-on-call",
    "last_drill": "2026-09-02"
  },
  "runtime_policies": [
    "pc-refunds-v3",
    "pc-pii-output-v2"
  ],
  "eval_suites": [
    "injection-resistance.v4",
    "refund-policy-adherence.v2"
  ],
  "logging": "OpenTelemetry traces to the evidence store, kept 400 days.",
  "status": "active",
  "registered_at": "2026-06-19T09:12:00Z"
}